This Has to Be the Greatest Customer Service Story of All Time
We've all seen videos, tweets, and status updates about awful customer service experiences, so it's beyond refreshing to come across a story like this.
Kelly Blue Kinkel called Zulily customer service to return a winter coat she'd ordered. According to a Facebook post from January 4, she told a representative for the company named Patrick that she didn't think the material would mesh well with the coarse hair of her dogs and asked for a refund. What Patrick said brought her to tears.
Patrick told Kinkel he would cheerfuly refund her money, then added, "Please don't send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy."
That's right – he told her to give the merchandise to someone in need and still refunded her money.
“I'm a customer for LIFE,” Kinkel wrote in her post. “The world needs more LOVE like that. Honest business. Honest ethics. How refreshing!”
Ten days later, Kinkel's post has achieved viral status, with over 40,000 shares and 80,000 likes. In an age when bad news travels fast, it's nice to see good, inspirational news like this catch up.